Refund policy

REFUND POLICY

We want you to be satisfied with your purchase.

Returns
You may request a return within 30 days of receiving your order.

Eligibility
Items must be returned unused, in their original condition, and in their original packaging.

Damaged or Defective Products
If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue.

Refunds
Once your return has been received and inspected, approved refunds will be issued to your original payment method.

Non-Returnable Items
Items that show signs of misuse, damage caused by the customer, or excessive wear may not be eligible for a refund.

For return requests, contact support@secretsafe.co.uk.